Returns & Exchanges
At The Wellness Shop, we want you to be completely satisfied with your beauty and self-care purchases. If a product doesn't meet your expectations, we offer a seamless 30-day return policy for most items in their original condition.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Prepare Your Package
Carefully pack the unused products in their original packaging, ensuring all seals are intact to qualify for a full refund or exchange.
Ship It Back
Affix the prepaid shipping label provided in your confirmation email and drop the package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing